Shop Policies and Procedures
I do my best to keep things simple, fair, and respectful—for both you and me.
Respect & Communication
I expect all interactions to be respectful.
Disrespectful behavior, harassment, or threats will not be tolerated, and I reserve the right to refuse service at any time.
Appointments & Workflow
I work by appointment to make sure each instrument gets the attention it needs.
Repairs are completed in the order they’re received. If you need something expedited, I do offer a rush/priority service when possible, but it’s subject to availability and my discretion.
I’m generally available Tuesday through Saturday, 9 AM to 7 PM.
Because I work from home, I do have some flexibility outside those hours when needed—but the best way to find a time that works is to schedule through my calendar.
👉Book a consultation with me here.
That way I can make sure I’m available and give your guitar the attention it needs.
Turnaround & Pickup
You’ll be notified when your guitar is ready for pickup.
- Full payment is due at pickup
- Instruments left unclaimed for 30 days after notification of completion may be considered abandoned and become property of Rhett’s Frets LLC
Life happens. If something comes up, just communicate—I’m easy to work with.
Warranty (Setups)
All setups include a 30-day adjustment period.
If something doesn’t feel right within that window under normal use and conditions, bring it back and I’ll make reasonable adjustments.
The warranty is void if the instrument has been adjusted, modified, or worked on by anyone else after leaving the shop, including changes to truss rod, bridge, nut, or other setup-related components.
Post-Service Work & Responsibility
Any work performed on the instrument after it leaves the shop—whether by the owner or another technician—is the responsibility of the customer.
If additional repairs are needed due to adjustments or modifications made after pickup, those will be treated as new work and billed accordingly.
General
I reserve the right to refuse service for any reason.